Refund Policy

Last updated: January 2026

30-Day Money-Back Guarantee

We want you to be completely satisfied with ContentTrace. If it doesn't work for you, we'll give you a full refund — no questions asked.

Eligibility

You're eligible for a full refund if:

You purchased a paid plan within the last 30 days
You haven't previously received a refund for ContentTrace
Your access hasn't been revoked for Terms of Service violations

This 30-day guarantee includes and extends any statutory right of withdrawal that may apply to your purchase.

We reserve the right to refuse a refund in cases of fraud or abuse.

How to Request a Refund

Simply email us at hello@contenttrace.app with:

Your order/transaction ID
The email used for purchase
Reason for refund (optional, but helps us improve)

Processing Time

Refunds are typically processed within:

1-2 business days: Refund approved and initiated
5-10 business days: Funds appear in your account (depends on your bank/payment provider)

Refunds are issued back to the original payment method. While we approve and initiate the process, the final reversal is subject to Paddle’s processing times and your bank’s processing times.

After Your Refund

Once refunded:

Your subscription will be deactivated
Higher usage limits will revert to free tier
You can continue using the free version

What's NOT Refundable

Requests made after 30 days from purchase
Subscriptions revoked for Terms of Service violations
Multiple refund requests (one refund per customer)

Questions?

If you have any questions about our refund policy, please contact us:

Email: hello@contenttrace.app

We believe in our product and want you to succeed. If ContentTrace isn't the right fit, we'd rather give you your money back than have an unhappy customer.